Return and Exchange policy for orders. w.e.f - 28th June 2025

Return Policy: 

1. Timeframe: Return and exchange requests must be raised within 3 days of receiving the order. To return email us at contact@ohthefeels.com

2. Condition: Products must be in their original packaging with tags intact. Items without original tags will not be accepted.

3. Usage: Items should be unused and unwashed for hygiene reasons.

4. Exceptions: Products bought during sales or on discounts are non-refundable but can be exchanged.

5. Exceptions:

The following items cannot be exchanged or returned:

• Gift cards

• Customized products

• Pre-draped sarees

• Mending kits

• Jewellery

• Hair accessories

• Travel accessories

• Brooches

• Handkerchiefs

• Paintings

• Buntings

• Gift box

• Gift wrap

• Garage & Relove products

• Rakhi

• Gajra

• Dolls

• Buntings

• Detergent and Fabric conditioner

• Clearances sale / sale products

6. Purchase Location:

• Item purchased at our retail store can be returned for store credit only.

• Items purchased online can only be returned or exchanged online, if applicable.

8. Self-shipping
In-case we do not have pick up service available at your location, you would have to self-ship the product. A maximum of 150 INR would be given to you as a credit note for reverse shipping.

9. Non-returnable Items:

• Gift wrap cannot be returned or exchanged.

• Shipping and COD charges are non-refundable
  
  

Exchange Policy: w.e.f - 28th June 2025

1. Timeframe: Exchange requests must be raised within 2 days of receiving the order. Email us at contact@ohthefeels.com

2. Restrictions: Once an order is exchanged, customers cannot request another exchange. If a customer still wishes to return the exchanged item, only a credit note will be issued, if applicable. 

3. Payment: The difference in amount must be paid when creating the exchange request. Cash on delivery is not available for these orders.

4. Delivery: Exchange/replacement items will be delivered to the same address as the original order.

5. Product Exchange:

• If exchanging for the same or a different size, a replacement will be provided at no cost.

• If exchanging for an item of higher value, the difference must be paid; if the item is of lower value, the difference will be refunded in the form of a credit note.

• Items cannot be exchanged for multiple products; only a single item can be selected for exchange.

Refund Policy:

1. Process: Refunds will be issued once the product is picked up and passes OhTheFeel’s quality check.

2. Timeframe: Refunds will be processed within 3 working days.

3. Exceptions: Products bought during sales are non-refundable but can be exchanged.

4. Damaged or Defective Products: Refunds for damaged or defective products will only be issued after verification by the OhTheFeels team. Concerns must be raised within 24 hours of receiving the order. In exceptional cases, a credit note, or replacement will be issued.

Products Eligible for Exchange:

• Sarees

International Orders:

• Currently, we do not offer a return or exchange policy for international customers. For any queries, please contact us at contact@ohthefeels.com

• If you need to cancel an order, please do so before it is shipped to receive a full refund. Once the order is shipped, it cannot be cancelled, and no refund will be provided.

• If a defective product is received, contact us immediately (within 24 hrs) at contact@ohthefeels.com with your Order ID and a snapshot of the defect. We will provide either a credit notes or a refund for the defective product after investigation; no replacement will be sent.